FAQ

Preliminary Notice

To ensure optimal use of your service, please make sure your mobile applications are updated to the latest versions available in the Apple and Google stores.
Also check that your mobile devices, computers, and web browsers are updated to the latest versions provided by their suppliers.

As a general rule, we recommend enabling automatic updates whenever this feature is available.

Registration can be completed on a computer or directly from your mobile using your Apple or Google account.
When registering from your computer (Mac or PC), make sure not to close your browser or the windows displaying the access steps.
Once your registration is completed on your computer, you can use your credentials across all applications on devices compatible with the elge1895 service.

Service access:Access to the service and its content is reserved for registered users.
Service use abroad:Users may access the service during temporary stays in another country under the same conditions.
Number of devices:You can use up to 5 different devices on your account. If you add a new one, the oldest previously used device will be automatically removed. You may add it back again as a new device. You may stream on 2 devices simultaneously.
Compatible devices:The service works on all browsers for PC and Mac (Chrome, Edge, Firefox, Safari). Make sure your operating system (Windows/macOS) and browser are up to date. You can also download the iOS and/or Android app on your mobile devices, smartphones, and tablets.
Casting to a big screen:You can use Chromecast or AirPlay to cast videos from your phone to a compatible big screen (TV, projector, etc.). For security reasons, it is not possible to duplicate your mobile screen via screen recording/mirroring/screening.
Using HDMI connections:Connecting a PC to a big screen (TV, projector, etc.) via HDMI may be subject to HDCP protection and require compatible equipment. HDMI connections from a phone to a big screen are not authorized.
Browser extensions:Some browser extensions that automatically delete session data upon closing may permanently erase information about ongoing video playback.

All programs are available in HD provided your internet connection allows it. Older films may be silent films and therefore have no audio track.

You have a personalized space, MY VIDEOS, where you can find all your favorite and currently playing programs across all your devices.

If you encounter playback issues, please ensure your network (4G, 5G, Wi-Fi) is stable and that the available bandwidth on your device is at least 10 Mbps. If your network bandwidth decreases, video playback will automatically adapt to allow continued viewing, though the quality may degrade, or playback may become impossible if bandwidth drops significantly.
If you lose internet access during playback and your app displays an error when the connection is restored, please restart the app (by pressing the reload button on your browser) and then relaunch the video.

If you encounter a problem while watching a program, please contact the support via the email support.elge1895@gaumont.com.